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1. |
Claims are allowed up to 1 (one) month from the date of arrival
at the port of destination. |
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2. |
Delay in claim submission will be reviewed on case by case
basis. |
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3. |
The purchase guarantee applies to claims against our product
shipped to you with the following conditions :
a. Wood failure resulting in the inability of the goods to be
used, even after competent repair.
b. Wood joints and/or connections are broken.
c. Non wood hardware is missing or broken.
d. Non wood hardware is rusty. |
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4. |
All claims will be substantiated by photographs or digital
images clearly showing the claim filed as per our purchasing
guarantee. Verbal explanations need to accompany the submitted
images for clarification. Photos or images may be sent by post
or by email. |
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5. |
Claims for problems are failure of non wood components to be
substantiated by photographs or images in same manner as for
wood claims. |
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6. |
All claims will be processed within on week of receipt with a
decision on claim given within 10 days of receipt. |
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7. |
Any claim may be rejected if :
a. The claim is not connected to purchasing & shipment data.
b. The claim is late as per item 1 and 2 above.
c. No photograph and / or digital image is supplied.
d. No explanatory data is provided with the image to clearly
explain the problem. |
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8. |
Our guarantee is for replacement of goods or cash credit
against future orders and does not include any other cost such
as freight, re stocking or other charges.
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